We understand that your privacy and the security of your personal information is extremely important. This Privacy Policy explains what personal information we collect, how we use it, how we keep it secure, where we obtain it from, and the rights you have in relation to the personal information we hold about you.
This policy applies when you interact with us by phone, online, via email, SMS, through our websites, through our mobile applications, or via social media.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Summary
- We use trusted third-party providers to process some of your personal information on our behalf. Some of these providers may be located outside the UK or European Economic Area.
- We send marketing communications by email, SMS, phone and online advertising, where we are legally permitted to do so.
- You can unsubscribe or opt-out of marketing communications at any time, including SMS messages.
- We use your information to improve our services, personalise advertising and provide relevant offers.
- Our websites and services are not intended for children, and we do not knowingly collect personal data from children under the age of 16.
What Personal Information We Collect
We may collect the following types of personal information:
Information you provide to us
This includes:
- Name
- Billing and delivery address
- Date of birth
- Email address
- Telephone number
- SMS contact preferences
- Payment card or payment account details
- Account login information (username and password)
- Customer service enquiries and feedback
- Communications you send to us via email, post, phone or social media
Transaction and service information
Information relating to products or services we provide to you, including:
- Products purchased
- Payment information
- Order history
- Delivery information
- Returns and refunds
- Customer support requests
Marketing preferences
Information about your preferences for receiving marketing communications from us, including email, SMS, phone or postal marketing.
Device and usage information
When you use our websites or services we may collect:
- IP address
- Device type and model
- Browser type
- Operating system
- Website usage behaviour
- Pages visited
- Time spent on the site
- Referring websites
Communication engagement data
We may collect information about how you interact with communications from us, including whether:
- Emails are opened
- Links are clicked
- SMS messages are delivered or interacted with
This helps us improve the relevance and usefulness of our communications.
Information from third-party sources
We may receive information from:
- Marketing and research partners
- Advertising networks
- Social media platforms
- Analytics providers
- Publicly available sources
Our Legal Basis For Processing Personal Data
Under UK GDPR we must have a lawful basis for processing personal information. We rely on the following legal bases:
Performance of a contract
Processing necessary to fulfil orders, provide products and services, manage accounts, and provide customer support.
Legitimate interests
Processing necessary for business operations such as:
- Improving products and services
- Fraud prevention
- Customer analytics
- Direct marketing to existing customers
- Maintaining website security
We ensure our legitimate interests do not override your rights and freedoms.
Consent
Where required by law we will obtain your consent before processing your personal data, for example:
- Sending SMS marketing messages
- Sending marketing emails where required
- Certain advertising and tracking cookies
You can withdraw consent at any time.
Legal obligations
Processing required to comply with legal or regulatory requirements such as:
- Financial record keeping
- Fraud detection
- Responding to lawful requests from authorities
How We Use Your Personal Information
We may use your personal information to:
- Provide our products and services - To process orders, take payments, deliver products, provide customer support, and manage your account.
- Improve your shopping experience - We analyse how customers use our website and services in order to improve usability, product selection, and customer experience.
- Analytics and profiling - We may analyse purchase behaviour and website interactions to better understand customer interests and improve our products, marketing and services. This may involve creating customer profiles to tailor offers and communications.
- Communications - We may contact you regarding order updates, delivery notifications, account activity, customer support responses, service announcements, customer feedback or research
- Marketing and advertising - We may send you marketing communications relating to our products and services by email, SMS, phone, post or online advertising. We may also show advertising on other websites or social media platforms based on your interactions with our website.
You can opt-out of marketing at any time.
SMS Communications
If you provide your mobile phone number and consent to receive SMS messages, we may send you text messages relating to our products, services, promotions, offers or order updates.
SMS messages may be sent through trusted messaging providers acting on our behalf.
You may opt-out of SMS marketing at any time by:
- Contacting our customer support team
- Updating your communication preferences in your account
Standard network message charges may apply depending on your mobile provider. We will only send SMS marketing where we have a lawful basis to do so, including your consent where required.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Ensure our website functions properly
- Improve website performance
- Analyse website usage
- Personalise content and advertisements
- Measure marketing effectiveness
Cookies may also be used by third-party advertising and analytics providers.
Who We Share Your Personal Information With
We may share personal information with trusted third parties who help us operate our business. These may include:
- Advertising partners
- Social media platforms (such as Facebook, Instagram and similar platforms)
- Email and SMS communication providers
- Marketing and analytics platforms
- Website hosting providers
- IT infrastructure providers
- Payment processors
- Delivery and logistics companies
- Customer support platforms
- Review and feedback platforms
- Competition administrators
- Professional advisors such as consultants or legal advisors
These providers only process your data on our instructions and must comply with strict data protection and security requirements.
Other Circumstances Where Data May Be Shared
We may also share personal data where required:
- To comply with legal obligations
- To respond to lawful requests from authorities
- To protect our legal rights or the safety of our customers
- In connection with a business sale, merger or acquisition
How Long We Keep Your Personal Information
We only retain personal information for as long as necessary for the purposes described in this policy.
Retention periods may vary depending on legal or operational requirements.
In most cases we retain customer transaction data for up to 7 years after the end of our relationship with you to comply with accounting and legal obligations.
After this period personal information will be securely deleted or anonymised.
Security
We take protecting your personal information seriously and implement appropriate technical and organisational security measures. These include:
- Restricted access to systems and buildings
- Encryption of sensitive data
- Firewalls and security monitoring
- Role-based access controls
- Secure hosting infrastructure
- Ongoing security monitoring and threat detection
We regularly review and update our security measures to protect your data.
Your Rights
Under UK data protection law you have several rights in relation to your personal data. These include:
- Right of access – request a copy of the personal data we hold about you
- Right to rectification – correct inaccurate or incomplete data
- Right to erasure – request deletion of your data in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to certain types of processing including marketing
- Right to withdraw consent where processing is based on consent
To exercise any of these rights please contact us using the details below. We may ask for proof of identity before responding to requests.
Contact Us
If you have questions about this policy or how your personal data is used, please contact us:
Email: sales@stressnomore.co.uk
Post:
Data Protection Officer
Savantini House
Foster Street
Hull
HU8 8BT
United Kingdom
Complaints
If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the UK regulator:
Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in law, technology or our business practices.
The latest version will always be available on our website.
Last updated: March 2026
