Shipping policy

*Orders placed before 2:30pm Monday to Friday are dispatched the same day. Any orders after this time will be dispatched the following working day. Please note, we are closed on weekends.

Royal Mail Deliveries: Please note that Royal Mail can automatically apply their Safe Place delivery option as part of their standard service. This means your parcel may be left in a designated safe place if you are not available at the time of delivery. If you do not wish for your parcel to be left in a safe place, you must opt out of this option directly with Royal Mail via their website or delivery preferences. We are not responsible for parcels left in a safe place in accordance with Royal Mail’s delivery confirmation.

Delivery Duties

Please Note: Duties are not applicable for orders within Europe under €150.

Any customs or import duties are charged once your parcel reaches its destination country. These charges must be paid by you and we have no control over them. We put no indication of the contents on the outside of the parcel, however, if customs choose that your order is not permissible, the item(s) can be seized. Unfortunately in this case the cost of your order cannot be refunded.

Incorrect Addresses

We are not responsible for incorrect or incomplete shipping addresses provided at checkout. Please ensure all address details are accurate before placing your order. If an order is submitted with an incorrect address and the parcel is marked as delivered by the courier, we will be unable to issue a refund.

For deliveries to business addresses, please make sure the business name is clearly stated and that someone is available to accept the parcel during business hours. We cannot be held responsible for parcels that are delivered to a business address but are lost or misplaced after delivery confirmation.

Track Your Order

You can track your order through your select delivery courier: Royal Mail or DHL.

Simply use the tracking info in your confirmation email, or click one of the links below to follow your delivery directly with your chosen courier:

• Royal Mail – Track your item
• DHL – Track your item

Discreet Packaging

Here at Stress No More we understand that your privacy is extremely important.

This is why we use durable and discreet packaging. If your purchase is flat and light it will be bagged but most products are packed in boxes to give them the protection they deserve. We take extra special care when packing to preserve your privacy and conceal the contents of your purchase. The only thing that will appear on the label will be your address.