For domestic (United Kingdom) orders we offer 2 delivery options. The majority of items will be sent via Royal Mail 48 tracked service (delivery 3-5 working days), unless otherwise specified. For your peace of mind all our items will be sent with tracking so you can easily keep an eye on your order. For any orders over £50, shipping is free and will be sent with Royal Mail 48.
| Shipping Service | Service Level | Shipping Cost |
|---|---|---|
| Order over £50 | FREE | |
| Royal Mail 24 | 95% Arrive Next Day | £5.99 |
| Royal Mail 48 | 3-5 Working Days. Free for orders over £50. | £3.99 |
We ship all international orders via Royal Mail International. For estimated delivery times and a full list of destinations we ship to, please visit our Delivery Information page.
Discreet Packaging
We go the extra mile to make sure your purchase is carefully wrapped to conceal its contents—only your address will appear, with no mention of what's inside.
Returns
If you’re not 100% happy with your purchase you can return it within 30 days of delivery. Whether it’s the wrong size, or you just want to return it, we will be happy to offer an alternative or a refund. We give 30 days (from date of receipt) to return an item.
If the item is faulty/damaged, you’ll receive a FULL refund. However, if the item is no longer suitable or you have changed your mind, a small postage charge of £3.95 will be deducted. Please ensure unwanted items are unopened, unused, and everything is in a re-saleable condition; if the probe has been used, the price of the probe will be deducted from your order. Please get in touch with our Customer Service Team if you have any questions.