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If you have placed your order and have a change of heart, you are welcome to change or cancel your purchase. You should contact us - by email or by calling +00 44 (0)1482 496931 (Our office hours are 8.30am – 5.30pm GMT, Monday to Friday) - as soon as possible to avoid the order being processed. Make sure you have your order number and date to hand, and we will do all we can to make the changes.
If your order has been processed, you will need to follow our returns procedure. Follow this link to see what to do.
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If you want to keep an eye on your order, simply go to your members' login and once signed in, follow the 'View Orders' link
- Order received - this means your order hasn't been processed yet.
- Order processing - this means your order is at some point between the warehouse receiving it and despatching your goods.
- Dispatched - this means your order has left our warehouse. You'll receive an email confirming dispatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
- Cancelled - this means your order has been cancelled, either by you or us.
If your order does not arrive within 7 days of reaching the 'Dispatched' status, please contact us by email or phone and we will investigate the order further.
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We imagine you would like to be kept up to date about when to expect your new purchases. That's why, when provided with an email address, we automatically dispatch a confirmation email once your order has been placed. When you have received this email you can log in to your account and track your order as explained above. You can also view previous order history once logged in to your members' account by following the 'Order History' link.
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If you feel you have made the wrong choice with your order, we are more than happy to refund or exchange your products within 14 days of the original purchase date. In the rare cases that goods are damaged or faulty, the manufacturer warranties detailed with your original purchase will apply.
Please view our refunds policy for specific details of our accepted refund, exchange and warranty terms.
So what do I do next?
- Get a returns number: Just call or email the StressNoMore team with your order number and personal details and we will issue a returns number.
- Unfortunately goods can only be refunded with a specific returns number to enter back into our system, so please ensure you gain this or goods cannot be refunded.
- By email
- Call: +00 44 (0)1482 496931
(Our office hours are 8.30am – 5.30pm GMT, Monday to Friday)
- Post back your item: Send back your returned item to the address given, ensuring the return number is clearly marked on the outside of the package.
- If you require an exchange, please ensure you include the details within the package.
- Your refund: Once items are safely back in our hands and we're happy they are in the expected condition, a refund will be issued using the same method of payment as the initial transaction.
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We will be flexible wherever possible, but we have detailed our returns policy so you can understand the restrictions and boundaries on which we accept and issue refunds and exchanges of our items.
What would be considered suitable for refund or exchange?
- Refunds can only be allowed when returned goods are in the original packaging with any tags and security seals still in place, and the items are not soiled or damaged outside of transit.
- Items must have been purchased within the past 14 days to be eligible for a refund or exchange.
- Before sending back an item as faulty, please ensure you have read the manufacturer's instructions in detail. You may incur postage costs if our tests demonstrate that an item is fully functional.
Do StressNoMore items carry a warranty?
- Unless marked specifically as a 'no warranty' item, then yes, all products purchased from StressNoMore carry the full manufacturer's warranty. This generally covers a 3-month period, but may vary where shown on certain items.
- Warranty items are subject to inspection, and there are occasions when these items must be returned to our suppliers for further examination. In this scenario, the refund or exchange may take longer to process than our standard terms but we promise to keep in touch to advise you if this is the case.
When can I expect my exchanged item?
- Once the original item(s) have been returned using our refund procedure shown above, exchanged item(s) will be dispatched by our Standard/Free postage method and will therefore take up to 5 working days to arrive from the date of dispatch. Please speak to the StressNoMore team on +00 44 (0)1482 496931 (Our office hours are 8.30am – 5.30pm GMT, Monday to Friday) to arrange a Special/Next Day delivery of your exchange item.
How will you refund me?
- Once items are safely back in our hands and we are happy they adhere to our refund policy, a refund will be issued using the same method of payment as the initial transaction - with the exception of postal orders or cancelled cards, which will both have cheque refunds issued.
- Postage charges can not be refunded unless goods are damaged or faulty.
We have tried to make our refund/exchange procedure as painless and straightforward as possible, but if you do have any further queries then please email the StressNoMore team or call us on +00 44 (0)1482 496931 (Our office hours are 8.30am – 5.30pm GMT, Monday to Friday).
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