Great British Service

Free UK Delivery Over £50

100% Discreet Packaging & Billing

Orders & Returns


Payment options

 

We want to make shopping as easy as possible for you, so we offer various ways for you to pay for your order.

Pay online with:

Visa, Visa Electron, Visa Debit, MasterCard, Maestro, Solo, Paypal, JCB or American Express.

Pay with cash, cheque or postal order

We make absolutely sure that all payments are privacy protected, but we can also accept cheques, postal orders and cash payments if you feel more comfortable using one of these methods.

Pay by bank transfer

We can accept payment by bank transfer please contact us for our account details. Either call us on 01482 496931 between 9:00am and 5.00pm GMT, Monday to Friday and 10:00am to 3:00pm, Saturday. Or outside of these hours please use our contact form that can be found here: contact our customer service team

Payment privacy

We like to be discreet. Our limited company name is Savantini Ltd. and all receipts and bank statements will show with Savantini.


Track your order in 4 simple steps

 

1. Log into your account by clicking here

2. On the left hand side of the page, click My Orders

3. Find the order you want to track and click view order (If it has an order status of Complete, you should be able to track it).

4. Find where it says "Track Your Order". Click this and a new window will pop up giving you the order tracking information.

Please note: We update the tracking information at the end of every day, so you may not be able to track your order for up to 24 hours.


Missing or incomplete orders

 

If your order hasn't arrived after 7 days, or arrives incomplete please use our contact form that can be found here: contact our customer service team or call us on 01482 496931 between 9:00am and 5.00pm GMT, Monday to Friday and 10:00am to 3:00pm, Saturday.


Our 14 day returns guarantee

 

Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item. The item's must be unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item including the delivery charge.

Please note: we can only accept the return of opened items if they are faulty. We are unable to refund items that are not damaged, defective or incorrect after 14 days. Any basic paid postage cost is refundable, however if you chose an express delivery service (UPS or Royal Mail 24) this is non-refundable unless products are deemed damaged or faulty.

Your refund will be credited to the original payment card. Subject to exceptions.

Please note we no longer offer exchanges and a refund would be issued in this instance allowing you to reorder the correct item.


Changing or cancelling your order

 

If you wish to cancel an order, please contact us immediately on 01482 496937.  We recommend doing so within the first 15 minutes of placing your order to ensure that we are able to action this request.  Unfortunately, we are unable to make changes to existing orders.  In cases where this is requested, we would need to cancel the order and raise a new one.

Please be aware that once orders are sent to our warehouse, we are unable to recall them.  But, rest assured, we’ll do everything we can to make sure the necessary measures are taken.  In the event that your order has already been processed, you will need to await delivery and then follow our returns procedure.  You must return the goods to us within 14 days of cancelling your order.

 To advise us of any cancellations please call our customer services team on 01482 496937 between 9:00am and 5.00pm GMT, Monday to Friday and 10:00am and 3:00pm, Saturday.  Alternatively, you may choose to complete our contact form.


Damaged, defective and incorrect products

 

If the item was damaged in transit
If you take delivery of a package from and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange. Please follow the instructions below to return your item.

If the item is defective
You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, please follow the instructions below.

Incorrect Items
If we sent you an item you did not order (an "incorrect" item) - As soon as you find out we've sent you an incorrect item, e-mail us and let us know. We'll send you the correct item as soon as we can. Send the original item back to us (please follow the instructions below) and we'll make sure you are not charged for it.


Returning your order

 

Unwanted goods must be returned in a fully resalable condition, no seals broken and any tags must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

We will refund the cost of the goods including the standard delivery charge. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Any free gift(s) received due to your purchase that is to be returned must be returned at the same time or the deduction of price will be taken from the refund.

If you would like to return your purchase for a refund, please do the following:

1. Click here to fill in a returns form online After you submit your form, we will give you our returns address.

2. Package up your return securely.
Please enclosed a note with your return information that contains your name, address, email address or contact number and order number.

3. Post your products back to us. Please make sure you obtain a proof of postage.

We will notify you via e-mail when we have processed your return - this usually takes no more than 7 days.

 For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50.


Exclusions and exceptions

 

For reasons of hygiene, safety and copywrite we cannot refund or exchange the following items:

  • Mattress toppers
  • Mattress, bedding and chair protectors
  • Duvets
  • Pillows
  • Throws and blankets
  • Mattresses
  • Cosmetics/fragrance
  • Hair accessories, including hats/head wear
  • Underwear and swimwear
  • Personal Grooming Products
  • Intimate nature products
  • Recording media, DVDs, books

Returns via Royal Mail

Please note we are unable to refund the cost of postage if you do not use our free returns postal service.

Once we have received your return at our warehouse which can take up to 7 working days we will process your refund. Your refund should show on your account within 3 to 5 working days (Monday to Friday, excluding bank holidays) once you have received your 'Your return has been processed' email. Please note some banks may take longer than 5 working days to process refund payment.


International returns

 

Please note that we are not able to refund the cost of your delivery UNLESS the item is faulty.

Once we have received your return at our warehouse which can take up to 7 working days we will process your refund. Your refund should show on your account within 3 to 5 working days (Monday to Friday, excluding global bank holidays) once you have received your 'Your return has been processed' email.

Please note some banks may take longer than 5 working days to process refund payment.


Late Refunds

 

If you have not received your refund and it has been 14 working days after you returned your item/s, please contact our customer services team via our contact form or call us on 01482 496931 (8:00am to 6:00pm, Monday to Friday and 10:00am to 3:00pm, Saturday.