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Savantini Limited Ethical Policy

Savantini Limited has created an Ethical Policy to provide guidelines on how we will operate in ethical matters in a number of key areas, as outlined below. We will endeavour to retain this set of guidelines and core values in the process of doing business on a daily basis.

We have developed this policy so that customers know that when they purchase from us, that they are purchasing from a company that treats its customers, staff, suppliers and the wider local community in a respectful and sustainable way.

Customers

We know that customers are key; therefore we will each play our part in giving customers the very best in customer service before, during and after sales. We will treat every customer equally and provide the best possible advice at all times.

We will treat all customers with honesty and integrity as we believe that this is the key to good business relations and in the case of any customer complaints or disputes, we will strive to resolve all issues in a timely manner in a helpful and responsive way.

Employees

Savantini Limited recognises that its employees are a key resource and will treat every employee as a valued individual. We seek to promote an attitude of good communication, openness, good employee relations and inclusion in all areas. Every employee has the right to expect Savantini Limited to maintain proper standards and will in turn maintain proper standards in their decisions and actions. We seek to promote the personal development of employees and will seek to promote from within wherever possible.

Every employee will be treated equally regardless of personal beliefs or background and every employee has equal opportunity for personal recognition and career development. We seek to promote a 'family' atmosphere within the workplace and to make the workplace somewhere that our employees enjoy being in.

An 'open door' policy is encouraged within the company so that if necessary, any queries and concerns can be brought to the attention of management.

Environment

Savantini Limited seeks to act in a responsible way to preserve and protect the environment. We seek to recycle wherever possible, save energy and water and continue to improve the company's environmental efficiency now and into the future.

We understand that some resources are finite and must be used responsibly. We aim to use recycled products where possible and recycle as much of our waste as possible. We comply with the WEEE electrical waste rules to minimise harm from our electrical waste.

Social Responsibility

Savantini Limited is committed to acting in a way that benefits the wider community. We will seek to recycle goods wherever possible, for example donating unwanted products to local hospices, charity shops and animal rescue centres. We will take into account local and national interest in the concerns about the wider community. Savantini Limited is a UK company paying UK taxes, and will always continue to do so.

Savantini Limited is an English company based in Yorkshire, England. Wherever possible we aim to work with UK design and manufacturers. By doing so we are better able to maintain our high quality and standards and help to preserve and promote the UK job market.

Suppliers

We undertake to pay our suppliers in a timely manner, as laid out in the individual terms of contract with the supplier. Savantini Limited aims to deal with suppliers on a basis of mutual trust and respect and dealings will be conducted in a professional manner at all times. Our reputation, and the trust and confidence of those with whom we deal are vital.

Healthy Choices

As a company supplying health products, we aim to promote good health amongst our staff. We seek to encourage healthy eating and healthy lifestyles among our staff.

Health & Safety

Savantini Limited provides a safe and comfortable working environment for all its employees and will continue to do so.

We undertake to protect the health and safety of our employees whilst minimising any adverse effects on the environment wherever possible. We make all employees aware of the risk assessments and encourage them to be proactive in ensuring their own health and safety in the workplace.

Records

We know the importance of honesty and completeness of record-keeping. Records will be maintained in a timely and accurate manner in secure areas – whether this be in secure locked filing cabinets or in password protected areas on the system. This includes customer records and accounts.

Conclusion

Savantini Limited believes that the implementation of this ethical policy will help to promote good standards of ethical behaviour throughout the company and promote good employee relations with staff, suppliers and each other.

We believe it will help our company to contribute to the wider community and promote environmental responsibility. Savantini Limited will periodically review this Ethical Policy to add any other pertinent information.