Returns and Refunds
Our 14-day returns guarantee
Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us unused and in its original condition within 14 days of the date you received the item/s for a prompt replacement, exchange or refund.
During this period you the consumer have a duty of care for the item/s - soiled goods (dirty, used, smelling of smoke etc) will not be replaced, exchanged or refunded.
For reasons of hygiene, safety and copyright we regret that we cannot refund or exchange the following products unless they are faulty: propbes, pelvuc toners, test kits, personal hygiene products or DVDs.
You the customer have the right to cancel the contract at any time up to 7 working days starting the day after delivery.
Please note:
We can only accept the return of opened items if they are faulty. Returned item/s must be unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item including the delivery charge. We are unable to exchange items that are not damaged, defective or incorrect after 14 days.
If you have any queries regarding our returns guarantee please call us on 00 44 (0)1482 888785. We will endeavour to answer any queries sent by email within 24 hours of receipt.
Returning the item/s
If the item was damaged in transit
- If you take delivery of a StressNoMore.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange. Please follow the instructions below to return your item.
If the item is defective
- You have the right to return a faulty item within 90 days from the day you receive the goods. Please keep all the warranty information that accompanies your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, please follow the instructions below to return your item. Please ensure that you have the correct batteries for your choice and that they have been inserted as per the manufacturers or StressNoMore.co.uk's instruction card.
Incorrect items
- If we sent you an item you did not order (an "incorrect" item) - As soon as you find out we've sent you an incorrect item contact us and let us know. We'll send you the correct item as soon as we can. Send the original item back to us (please follow the instructions below) and we'll make sure you are not charged for it.
How to Return your Damaged, Defective or Incorrect Item
Please follow the steps below to enable us to process your return efficiently:
- fill out the back of the delivery note, giving the reason for the return (including a full description of the fault if the item is defective)
- If you don't have the original delivery slip, include a note detailing the reason for return. This note must include your customer number or order number or your name and postcode
- wrap the item securely in its original packaging (if possible)
- send the package post-free to the address below:
Freepost RRXU-CRAE-EUKR
NE Services Ltd
14d iPark
Innovation Drive
Kingston Upon HULL
HU5 1SG
Please note:
We cannot accept returns if you deliver them to us by hand. For your own protection we recommend that you return any items via an insured method of delivery which requires a signature.
In the event of StressNoMore.co.uk sending you a replacement for a damaged, defective or incorrect item, you must return the original item to StressNoMore.co.uk within 14 days. StressNoMore.co.uk reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 14 days of the date on which StressNoMore.co.uk confirms we will issue a replacement.
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