FAQ's
Orders & Delivery
Q – How do I know if my order has been received?
A – We will always send you a confirmation email to acknowledge the order, and this will include an order number. If you do not receive this email, just give us a call on +44 (0)1482 496931 during office hours (Monday – Friday 8.30am – 5.30pm GMT) or contact us by e mail at sales@stressnomore.co.uk and we will get back to you and are happy to check for you.
Q – Can I change or cancel my order?
A – Yes you can, but you do need to be quick in case we have already started processing your order! Follow this link to see how
Q – Where is my order?
A – Please allow 2-5 working days for your order to reach you. We will make sure we let you know if there are any possible delays, so please give us the best daytime phone number that we can contact you on. You can also track your order - Follow this link to see how
Q – Can I track my order?
A – You most certainly can. Once you have placed an order we will automatically set you with an account so you can log in online.Follow this link to see how
Q – Can I specify a delivery date when ordering?
A – Unfortunately not, BUT we offer various delivery options. Follow this link to find out more how.
Q – Do I have to be there to sign for delivery?
A – Not for Standard UK Delivery, but if you have paid extra for Special Delivery then our couriers do need your autograph for insurance.
Q – Are orders packaged discreetly?
A – Absolutely, our packages are generically packed to ensure no one but you know what is inside. A return address is listed on your parcel as 14d iPark, Innovation Drive, Hull - no company name is listed on the parcel.
Q – Are receipts sent with deliveries?
A – Yes, your order will arrive with a receipt itemising your purchases.
Q – What happens if I received the wrong item, part of my order is missing or goods are faulty?
A – On what we like to think of as the rare occasion this may happen, please call our customer service team us a call on +44 (0)1482 496931 during office hours (Monday – Friday 8.30am – 5.30pm GMT) or send us an e-mail out of hours. We will of course do everything we can to get the right items sent to you as quickly as possible.
Q – Will I be charged customs and import charges?
A – Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise what the cost may be (customs policies and import duties vary widely from country to country).
You may wish to contact your local customs office for current charges before you order, so you are aware of any applicable charges before placing your order with us.
Q – How do I return an item and get a refund?
A – If you need to return an item for refund, we have a procedure in place to make things nice and easy for you. Follow this link to find out how.
Q – Out of stock - Are you getting any more in?
A – Our stock is replenished regularly, if for any reason an item is temporarily out of stock this will be shown on the product page. If you would like to be notified when an item is back in stock, you can send us an email and we'll be happy to keep you informed.
Payment
Q – Do items show up as StressNoMore on my statement?
A – We like to be discreet. Our limited company name is NES and all receipts and bank statements will show NES Mail Order.
Q – What should I do if my credit/debit card is refused when placing an order?
A – In our experience we have found some cards are not authourised for use online so it might be worth doing a quick check with your bank. If the problem continues you are very welcome to give us a call on: +44 (0)1482 496931 during office hours (Monday – Friday 8.30am – 5.30pm GMT) or send us an e-mail out of hours and we will get back to you and try and process your order over the phone. Follow this link for more information about which cards StressNoMore can accept.
Q – Can I purchase StressNoMore gift vouchers online?
A – Yes you can, follow this link to find out how.
Q – Do all StressNoMore products include VAT?
A – Yes they do, our VAT No is 613707261. There are some circumstances when VAT is exempt for medical reasons. Follow this link to find out more about VAT exemption.
Q – Can I order from you even if I do not have a credit/debit card?
A – Yes we can, we accept payment for items by cheque, postal order, bank transfer and cash payment through paypoint if you feel more comfortable using one of these methods. Follow this link to find out how to pay by cash, cheque or postal order.
Q - Can I purchase from outside the UK?
A - Yes this is no problem, however extra delivery charges may be necessary. All prices on the website are shown are in GBP and your credit card company will convert your basket amount to your local currency at their determined exchange rates.
Using The Site
Q – How can I get more information about a product featured on this website?
A – We try to include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found in the features box. If you need more detailed information, please click here to contact customer care and quote the product code, which can be found on the product page (e.g. 80615 Kegel8 Ultra Plus
Q – How do I view or update my details?
A – If you need to update your details, you can do this either by logging onto your account via the StressNoMore website, or speaking to one of our team on +44 (0)1482 496931, during office hours (Monday – Friday 8.30am – 5.30pm GMT) and we will be able to amend your details over the phone.
Q – I'm after a product but I can't find it on your site. What can I do?
A – Simply use our search facility, which can do all the hard work for you. Follow this link to find out how to use search If you still cannot locate the item you're looking for, please be aware that we are constantly updating the website and new items are being added on a regular basis. ALternativelyring our customer services team on +44 (0)1482 496931 Monday to Friday, 8.30am – 5.30pm GMTand we'll do our best to help you.
Q – Can I place an order over the telephone?Q – Can I get some help with my product choice before I order?
A – Yes you can. Simply ring our customer services team on +44 (0)1482 496931 Monday to Friday, 8.30am – 5.30pm GMT
Q – Do you have a newsletter to keep me up to date with new items, offers and news?
A – We do indeed; sign up to our newsletter on any page of the website and we will send out monthly updates to keep you informed about what we are up to. If you wish to be removed from our newsletter at any point, then simply click the unsubscribe link shown at the bottom of all the emails.
Q – What happens if no one is at the delivery address when you try to deliver?
A – We despatch using Royal Mail and HDNL (Home Delivery Network Limited). If you're not in, they will leave a card telling you when they tried to deliver, and they can leave it at your local post office so it's easy for you to pop along and pick it up.
Q – Can you deliver to a work address instead of a home address?
A – Yes we can, however we do carry out checks on the business address for extra security, your peracel will be in plain packaging with no indication of the contents.